Your Questions About Our Terms Answered
No. Each person can operate only one account. Multi-accounting violates our terms and will result in suspension and forfeiture of balances on duplicate accounts. We use automated systems to detect and close duplicates. If you accidentally created two accounts, contact support immediately to merge or close one.
You can close your account anytime from Account Settings. Any remaining balance will be returned to your registered payment method within 5 business days. Closed accounts cannot be reopened, but you can create a new account after 30 days if you choose.
Withdrawal time depends on your payment method. DANA, OVO and GoPay transfers usually arrive within 1–5 minutes. QRIS and bank transfers may take 1–3 business hours. We process requests 24/7; your bank's schedule may add delays on weekends or holidays.
Yes. Your bank or wallet provider handles payment security. We never store your card or account details. If an unauthorized deposit appears, report it to our support team and your payment provider immediately. We'll reverse it and investigate. Your account is protected by encryption on our end.
Your name, email and phone number can be updated in Account Settings, subject to verification. Your date of birth and national ID number cannot be changed after account creation due to compliance rules. Contact support if you need to correct information you provided at sign-up.
Breaches result in account suspension and potential permanent closure. Your balance may be forfeited. Common violations include multi-accounting, bot use, collusion with other players, and attempts to circumvent withdrawal limits. We monitor accounts continuously and use both automated checks and manual review.
Open a support ticket through live chat or email. Describe the transaction, the date and time, and the game involved. Our team will investigate within 24 hours. If the dispute involves a game outcome, we can pull the server logs to confirm the result. Resolutions are issued within 5 business days.
